Question 1

Are your toys safe?

Accepted Answer

Absolutely. We use cotton and velvet fabrics, sturdy stitching, and premium catnip so your familiar can frolic safely in the void.

Question 2

What are your shipping policies?

Accepted Answer

We process all orders within 2–4 business days.

Domestic shipping takes 3–7 business days, while international times depend on the whims of customs (and possibly the moon).

We ship worldwide, using sustainable packaging whenever possible.

Customers are responsible for customs fees and taxes.

Question 3

Can I return a toy?

Accepted Answer

If something arrives damaged, please reach out — we’ll make it right, no rituals required.

If it is not damaged, only store credit is issued. The store credit must be used within 365 days.

Due to the uniqueness of our toys and materials, you may not be able to exchange it for the same pattern or type.

Reach out to meow@purranormalcattoys.com

Question 4

My cat destroyed their toy. Normal?

Accepted Answer

Entirely. You didn’t buy a toy — you offered a sacrifice to the god of zoomies.

Our toys are durable, but there is always that one cat who literally loves its toys to pieces.

FAQ

Frequently asked questions